Question 1

What types of placements do you handle?

Accepted Answer

Our agency handles assisted living, memory care, independent living, and respite care.

Question 2

What geographic area do you cover?

Accepted Answer

Our agency represents over 200 assisted living communities in the nation with a focus on South Florida — specifically Miami-Dade, Broward, and Palm Beach counties.

Question 3

What is your process from first contact to placement?

Accepted Answer

With over 34 years of experience, our process includes: 1) A meaningful first conversation to understand your situation. 2) Meeting your loved one where they are most comfortable. 3) Identifying the right fit and coordinating tours. 4) Clinical assessment and coordination with the community's Director of Nursing. 5) Transition support and move-in assistance. 6) Post-placement follow-up with a minimum of two in-person visits.

Question 4

How do you vet the communities you recommend?

Accepted Answer

We follow a rigorous 7-point vetting process: online reputation review, state license and compliance verification via AHCA, unannounced arrival and security observation, resident feedback and atmosphere assessment, leadership interview and philosophy review, value and quality evaluation, and a formal representation decision. Only communities meeting all standards enter our network.

Question 5

Can you help with urgent or emergency placements?

Accepted Answer

Yes. Our average placement timeline is 10 to 14 days, but when returning home is not a safe option, we can often secure placement within 24 hours. We also offer respite care options for families needing temporary placement while evaluating long-term decisions.

Question 6

Who typically reaches out to you?

Accepted Answer

Hospital social workers, discharge planners, case managers, and family members or friends. When professionals contact us, the focus is clinical needs and discharge timelines. When families reach out directly, we gain deeper insight into personality, lifestyle, and preferences for a more thoughtful match.

Question 7

What are the biggest concerns families have?

Accepted Answer

Families typically face two primary fears: financial uncertainty about the cost of 24-hour supervision, and fear of making the wrong choice. We help by guiding families through tours personally, providing financial resource information (VA benefits, Medicaid, long-term care insurance), and explaining that Florida assisted living communities operate under 30-day termination clauses, reducing pressure significantly.

Question 8

What are common misconceptions about assisted living?

Accepted Answer

The most common fear is losing independence. In reality, Florida law requires assisted living communities to encourage residents to remain as independent as safely possible. Residents can often keep their vehicles, enjoy outings, come and go freely (except in Memory Care), visit family, take vacations, and maintain control over daily routines. Assisted living enhances safety, socialization, and quality of life.

Question 9

Is there a cost to use your service?

Accepted Answer

There is no out-of-pocket cost to families. Our service is funded from the marketing budget of the communities. In most cases, we can help negotiate a lower rate or produce incentives that normally wouldn't be offered.

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